FAQ 1. Can you process documents other than payments?

ANSWER: RTL specializes in payment handling, however, we have the capacity and resources to process non-payment types of documents for any type of organization.

FAQ 2. How quickly can you begin processing our payments ?

ANSWER: If you are an existing customer, our staff  can begin processing payments for you in a matter of 1-2 weeks.  If you are not an existing customer and are looking to outsource part or all of your payment handling workload, please contact us to find out about our solutions and hybrid services that can possibly improve your operations and payment handling process.

FAQ 3. We know when our peak periods are during the year, can we have RTL take on our overflow payments when our volume gets too heavy?

ANSWER: Yes! We have several customers who opt to take advantage of our RVS at various periods throughout the year. We have customers who hit their high peak volumes 2-3 times annually. They turn their RVS services ‘on’ during these times to ensure deposits continued processing and no halts take place. We also provide support to their existing payment verification team. The RVS services are proven to be an operational-support solution.  Many of our government clients who process tax payments and non-profits with annual campaigns report expedited processing after working with RTL’s RVS team to improve their operational functions.

FAQ4: Can we use RTL Remote Verification Services as a backup solution?

ANSWER: Yes! RTL offers a full-service remote verification solution. Think of RTL as an extension of your organization. If you have an unforeseen incident that hinders your workflow, RTL will act as your back up solution! Our team will handle and validate your organization’s payments. Set-up time depends on the complexity of your operations. In addition, we offer a disaster recovery solution that can also act as a backup payment processing solution. In the event your existing operation becomes inoperable, we step in to help.

Have Questions? Speak to an RTL expert today and we’ll demonstrate how our Remote Verification Services will work for your organization.