In today’s generation where Internet telecommunication is so mainstream, we find most of the client interactions are carried out via phone or e-mail. In addition, there are also many web communication tools already available, which makes it easier to reach out to clients on different geographical areas, such as WebEx, Skype, etc. While these modern methods of interaction are helpful and more cost-effective, we believe that the traditional face-to-face meetings are extremely valuable when it
In order to provide better customer support and to respond efficiently in real-time wherever a customer reaches out to us. RTLHelpdesk online was born and has been continuously being improved with inputs and suggestions from our very own clients. It is very easy to use and uncomplicated. It allows clients exclusive access to report any issues or problems encountered that requires immediate support and assistance. It also serves as a backup in the event that phone

Falcon Lands at RTL

Posted by Admin on  September 29, 2014
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Category: News
The Universal Document Scanning Workstation RTL and OPEX over the years have closely collaborated in providing numerous one-touch payment processing solutions and implementations to a variety of industries including: Non-Profit, Insurance, Government, Utilities, Fulfilment Houses, Newspaper/Print companies and more! Once again, RTL is proud to announce that our flagship RTLFiRST Remittance Solution is now fully compatible and supports all new functionality embedded with the all new Falcon™ line of scanners from OPEX.  Together with the

RTLFiRST 8.0 – Locked and Loaded!

Posted by Admin on  August 25, 2014
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Category: News
RT Lawrence is pleased to announce that we have successfully upgraded some customers to our latest software version – RTLFiRST 8.0. Keeping abreast with the latest trends in software technology and development, RTLFiRST 8.0 is designed on the VB.Net platform. Taking into account our clients’ suggestions, feature requests and many years of experience in the remittance processing industry, RTLFiRST 8.0 will enable its users to get to see: Better processing functions Improved check verification flow
The RTLFiRST Admin Class is Scheduled for Fall 2014! The highly requested and informative Administrative Admin Class is scheduled from September 24-26, 2014 at RTL’s Corporate office (Whittier, CA)! RTL has designed this course to be intimate and hands on to provide attendees an open learning environment to dive into the features and functionalities within RTLFiRST. Attendees will have access to workstations loaded with the application. The small teacher to student ratio has proven to