RTL Feature Friday: Home Scanner

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RTL is continuously developing ways on how we can help our clients during the Covid-19 crisis. RTL has a
Backup/DR in a Box solution where employees can take a scanner and work from home, remote office
or anywhere which normally requires VPN connection to the server. RTL has launched a new variety to
our Backup/DR in a Box Solution called the HOME SCANNER. This new solution has the following
features:

– This is a stand-alone application that will NOT require connection to the server. No VPN connection needed!!!
– All settings are stored in the XML file in the local drive.
– This solution can be used with Canon and Smart Source Adaptive (SSA) desktop scanners.
– Scanned images are stored in a local PC then transmitted to your Office.
– This has the ability to support multiple operations.

Once the Batches are generated, the RTL Transmit program can be used to send the batches to the
client’s server. From there, the batches can be imported to RTLFiRST using our Import Module and the
same/normal process follows. This setup can be completed in just a couple of days after the scanner is
already onsite. We will provide “near-cost” pricing and we can even operate on a hand-shake, or an
Elbow-Bump, agreement. Once again, we do not require long term commitments. This is only to help
during this crisis period.
Should you have questions or need more info, please feel free to let me know. Keep safe everyone!

We know in our heart that each reported case of the virus has behind it a person, a family, a
community. RTL is concerned for those affected, those caring for the affected, for those
valiantly trying to diagnose and treat patients, and those actively responding to this health
crisis. PLEASE stay safe and healthy; we all hope and pray the worst does not come to pass.
Please reach out (call or email) to John Phillips (john.phillips@rtlawrence.com; 312-296-2796),
Account Executive or me your Account Manager for help.
Take Care and (for those fans of a certain TV show) Let’s be careful out there!

RTL Feature Friday: RTL continuing Covid 19 Assistance & Operations Support

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RTL has been proactively evolving to help our customers process payments and we continue
that effort. IF WE CAN HELP IN ANY WAY, please let us know. The following are some options
that we have implemented for different customers. If you need something else, PLEASE ASK!
But First, we want to assure you that RTL IS OPEN and ready to help. California has issued
direction that only “essential businesses” can operate. We have been in touch with our Legal
Department and they have determined that RTL is an “essential business” by its definition – we
collect payments for MANY government and utilities. Therefore, RTL, including Lockbox is
open, because we are “essential business”.
Here are some options available – but suggest something else that you need but do not see

1. Weekend Support
Some customers have had to extend hours due to demand and reduced staff. RTL has
implemented an OPTION that customers can receive support on weekends.

2. Backup in a Box
RTL has the ability to provide you a small scanner and install your Remittance System on a
laptop. Your employees can take scanner and work from home, remote office, or
anywhere. This is a fairly simple setup when RTL provides scanner and software, you provide
computer and secured internet connections. We recently just setup one customer in just a
couple of days. We think that this approach would be ideal if you want to keep your processing
“in-house” but just need to “take it offsite”. The Pro of this approach is: you are keeping all
processing inhouse, this “backup in a box” can be used for future needs. The Con of this
approach is: If your processing volume is high, this approach may not keep up with your volume
or you may need multiple scanners for multiple people. And you need your IT’s involvement to
establish acceptable internet connections.

3. Remote Verification
You scan at your office, or using the “backup in a box”, and RTL’s team will remotely verify
payments. We can also do all the end of the day work like Check21, file upload, and balancing.
You are not required to use our service for the long term, just during this “difficult” period. No
strings attached. This approach is good if you are not completely shut down but running a
“minimal staff” and need some extra resources.

4. California, Lockbox Service
RTL has a well-established lockbox (payment processing service) operation in Whittier, CA and
this week we have setup three separate teams to work in separate, isolated facilities from each
other to process payments. Should anyone in one of our facilities get sick, the other two teams
would not be contaminated and should still be good to continue. You would mail, or forward,
your payments to RTL and we would scan/process/deposit/upload everything for you. Last
week, three of our customers have already activated this service with us. Again, you are not
required to use our service for the long term, just during this “difficult” period. No strings
attached. This approach is good if you are completely shut down and don’t have the time and
resource to setup “backup in a box” at your staff’s home or remote office. Or, if you don’t want
to buy the “backup in a box”.

All of these options are available for quick setup. One caveat, RTL is not an enormous
company, we have limited resources. If ALL customers selected option 4 we could NOT handle.
Another user-beware is that, although we are categorized as an “Essential Business” which is
currently exempt from shelter-in-place requirements, but if the Government requires us to be
shut down, then we cannot help.

For options 3 and 4 we are waiving setup fees and for all, we are charging standard “best”
prices. We can provide evidence of pricing being same as the normal time upon request. We
are NOT doing this to take advantage of the situation. We are only trying to help.
We do not require elaborate contractual agreements; only whatever your company requires.
We will provide “near-cost” pricing and we can even operate on a hand-shake, or an ElbowBump, agreement. Once again, we do not require long term commitments. This is only to help
during this crisis period.
We have added TWO additional temporary facilities to ensure business continuity. In case one
of our staff test positive, only a portion of the staff in his/her team/facility would be required to
be quarantined; Other independent teams would not be impacted.
– We have moved half of the Whittier office staff into a completely separate office (not
through the same office front door, not same AC system). The two teams do not meet
each other physically and all works are done through no physical contact delivery.
– Any job function that can be done remotely is being done via work from home. All
verification staff is working from home.
In addition to that we are carrying out the following procedures:
– Extensive and Frequent cleaning of equipment.
– Each person maintain 6 feet distance from each other at ALL times.
– Regular Personal hand washing, facemasks and gloves.
– We monitor our Staff for symptoms. If anyone feels sick they will immediately stop
coming to work (paid sick leave) and self-isolate. They would be tested for Covid-19 per
CDC guidelines.
– Should the staff test positive, only the rest of the people on that particular isolated team
would also be placed paid leave for 14 days and return to work if no symptoms.

Please contact us to find out more!!!

RTL Feature Friday: Covid 19 & your business. How can we help!

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In the past few weeks, many customers have been reaching out to us to help with their unique
situations with remittance processing. One customer had to completely close their office where their
main scanner is located, another has ALL employees working from home, a third has reduced staff
working on premise. We are working with them to help process their payments, to maintain business
continuity, and to maintain their intake of funds. As the situation continues to evolve, we are doing all
that we can to help overcome the business challenges presented by this global event and help people
remain protected.
As many of you know, we operate both a Disaster Recovery (DR) site, and a full-service lockbox
operations at our Whittier, CA office. In our own small way, we want to use these resources to help and
for us all to get through this terrible time TOGETHER. We came up with 3 POSSIBLE models to address
different need situations.

1. Backup in a Box
RTL has the ability to provide you a small scanner and install your Remittance System on a laptop. Your
employees can take scanner and work from home, remote office, or anywhere. This is a fairly simple
setup when RTL provides scanner and software, you provide computer and secured internet
connections. We recently just setup one customer in just a couple of days. We think that this approach
would be ideal if you want to keep your processing “in-house” but just need to “take it offsite”. The Pro
of this approach is: you are keeping all processing in-house and this “backup in a box” can be used for
future needs. The Con of this approach is: If your processing volume is high, this approach may not keep
up with your volume or you may need multiple scanners for multiple people. And you need your IT’s
involvement to establish acceptable internet connections.

2. Remote Verification
You scan at your office, or using the “backup in a box”, and RTL’s team will remotely verify
payments. We can also do all the end of the day work like Check21, file upload, and balancing. You are
not required to use our service for the long term, just during this “difficult” period, no strings attached.
This approach is good if you are not completely shut down but running a “minimal staff” and need some
extra resources.

3. California, Lockbox Service
RTL has a well-established lockbox (payment processing service) operation in Whittier, CA and this week
we have setup three different teams to work in separate, isolated facilities from each other to process
payments. Should anyone in one of our facilities get sick, the other two teams would not be
contaminated and should still be good to continue. You would mail, or forward, your payments to RTL
and we would scan/process/deposit/upload everything for you. Last week, three of our customers have
already activated this service with us. Again, you are not required to use our service for the long term,
just during this “difficult” period, no strings attached. This approach is good if you are completing shut
down and don’t have the time and resource to setup “backup in a box” at your staff’s home or remote
office. Or, if you don’t want to buy the “backup in a box”.

All of these options are available for quick setup. One caveat, RTL is not an enormous company, we have
limited resources. If ALL customers selected option 3 we could NOT handle. Another user-beware is that,
although we are categorized as an “Essential Business” which is currently exempt from shelter-in-place
requirements, but if the Government requires us to be shut down, then we cannot help.

For options 2 and 3 we are waiving setup fees and for all, we are charging standard “best” prices. We
can provide evidence of pricing being same as the normal time upon request. We are NOT doing this to
take advantage of the situation. We are only trying to help.
We do not require elaborate contractual agreements; only whatever your company requires. We will
provide “near-cost” pricing and we can even operate on a hand-shake, or an Elbow-Bump, agreement.
Once again, we do not require long term commitments. This is only to help during this crisis period.
We know in our heart that each reported case of the virus has behind it a person, a family, a
community. RTL is concerned for those affected, those caring for the affected, for those valiantly trying
to diagnose and treat patients, and those actively responding to this health crisis. PLEASE stay safe and
healthy; we all hope and pray the worst does not come to pass. Please reach out (call or email) to John
Phillips (john.phillips@rtlawrence.com; 312-296-2796), Account Executive or me, your Account Manager
for help.

RTL Feature Friday: FiRSTView Imaging API

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Does your company…..

– use a 3rd party billing/tax system and want to avoid opening other applications when looking for images?
– want to view archived images directly from your billing/tax system?

RTL has a solution for you….
FiRSTView Imaging API is a tool that gives users the ability to view archived images directly from a 3rd
party system without the need to launch the FiRSTView application.

Features and benefits of FiRSTView Imaging API ….
–  The API will allow for a 3rd-party vendor to access images archived in RTL’s FiRSTView from the 3rd party software.
–  Use of an Imaging API still requires the client to have and maintain FiRSTView.
–  FiRSTView Imaging API works with both RTLFiRST version 7 and 8.
– Third party needs to integrate this API into their system.

Please contact us to find out more!!!

RTL Feature Friday: RTL’s Disaster Recovery Services

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Does your company have…..
– the back-up protection you need for your payment processing operations in the event of a
natural disaster?
– a business continuity plan in place if an unexpected system failure occurs?

RTL has a solution for you….
Disaster Recovery Services…. In today’s time, life is full of contingencies, problems and disasters but you
can always count on RTL’s Disaster Protection Services for business continuity. Our Disaster Recovery
Services will ensure your organizations’ critical payment processing operations can be maintained in the
event of a disaster or unexpected system failure. We provide protection by setting up your own
“emergency” lockbox operations.

Features, Inclusions and benefits of RTL’s Disaster Recovery Services ….

  • A backup facility
  • RTLFiRST Remittance Processing System
  • Retail and Wholesale scanners
  • Configuration and setup of RTLFiRST Operations
  • Requirements definition
  • Procedural planning
  • Quick implementation process
  • Knowledgeable operators and staff
  • Reasonable DPS monthly maintenance fees
  • Full-Service Lockbox operation upon activation

Please contact us to find out more!!!