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RTL Helpdesk Online

In order to provide better customer support and to respond efficiently in real-time wherever a customer reaches out to us. RTLHelpdesk.com was born and has been continuously being improved with inputs and suggestions from our very own clients. It is very easy to use and uncomplicated. It allows clients exclusive access to report any issues or problems encountered that requires immediate support and assistance. It also serves as a backup in the event that Phone and email is not available.

Technology Outlook for 2015

There are many things on our minds as we enter the New Year. For those of you running a business, a question on the forefront of your mind should be: What can we expect from the world of technology in the coming year? Because technology changes so fast these days, it’s important to be ahead of the game and be ready to adapt to changing times. Here is what to expect from the biggest technology trends in 2015:

Do You Fully Understand the Cloud?

In just the past few years, it has become evident that the topic of cloud computing has shifted from a potential game changer to an essential ingredient of modern IT. For those moving down the path of business transformation, the cloud is the primary driver. The International Data Corporation estimates the public cloud market to grow at 23% CAGR through 2018

A Real-Time Solution…

Real Time Lookup is an optional billable module that gives users a practical and easy approach to search for up-to-the-minute information in their main backend system or Customer Management System (CMS) from within the RTLFiRST software. Users do not have to leave the RTLFiRST verification screen and launch multiple applications to securely search for information that is needed for verification and account validation.

Do You Have an Effective BYOD Policy?

According to new IDC data, vendors shipped 327.6 million smartphones in the third quarter, an increase of 25.2%, when compared to the same quarter last year. This means that global smartphone shipments have topped 300 million shipments for the second quarter in a row. Although there have been rumors of a slowing market, the data clearly states otherwise.

Costs of Data Breaches Up 23% from Last Year

A new report from the Ponemon Institute, an organization that publishes the annual “Global Report on the Cost of Cyber Crime,” recently announced that the cost of a data breach has jumped 23% from last year. Here’s what your small to medium sized business needs to know about being prepared in case of a data breach.

Steps to Follow When Migrating to the Cloud

Many small to medium sized businesses are migrating to the Cloud – backups, better security, regulations, security, and the Cloud ensure that your company is always up to date without having to continually invest more time and money. So, how can your business make the leap? Here are 3 steps to get you started with your migration to the Cloud:

Are You Prepared for the End of Windows Server 2003?

If your business depends on Windows Server 2003, you and your colleagues have less than a year until Microsoft will discontinue Server 2003 R2. Server 2003 currently accounts for about 20% of total Windows Server installations, but on July 14, 2015, all Windows Server 2003 extended support will end.

Falcon Lands at RTL

RTL and OPEX over the years have closely collaborated in providing numerous one-touch payment processing solutions and implementations to a variety of industries including: Non-Profit, Insurance, Government, Utilities, Fulfilment Houses, Newspaper/Print companies and more!

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